Frequently Asked Questions

What if I want a certain brand or product?

Here at Mr Rental we have a large range of well-known and reputable brands, however if there is something specific that you would like, just call us on 1800880778 we will see what we can do for you.

Is there a deposit or bond required?

You may be required to pay a bond on your rental products, however the actual amount varies per product.  Your bond is returned at the end of the agreement if your account is paid in full and the items are returned clean and undamaged.

What brands can I choose from?

Mr Rental has a large range of well-known and reputable brands for you to choose from.  Simply call us on 1800880778 and we can talk you through our range.

Do I need a credit card?

No you don't need a credit card to rent with Mr Rental.

Who will install the appliance for me?

Our friendly Mr Rental Mobile Representatives will deliver and install all products in your home.  We will also show you how to use the product and take away the packaging.

How will the furniture get to my house?

Our friendly Mr Rental Mobile Representatives will carefully install all furniture and place it exactly where you would like it.

I want something to rent for a short period of time, say over Christmas, can I?

Yes, you can - call us on 1800880778 let us know what you are after, and we'll take care of the rest.

What warranty comes with my rental goods?

Our rental goods come with guarantees that are covered by the Australian Consumer Law.  You are entitled to a replacement for a major failure.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

My appliance has broken down, what do I do?

If your appliance has broken down, call us on 1800880778 we will repair or replace it for FREE within 24 hours* of speaking with you. 

Is it going to cost me anything to return my rental?

Fees may include: a cleaning fee, delivery fee and collection fee.  Keep in mind that if there are any damages to the goods then you may be charged for the cost of repair or replacement.  These are all set out in your Terms and Conditions booklet.

Do I have to pay a cleaning fee?

Cleaning fees may apply.  Please read your Terms and Conditions for full details.

Can I end my lease agreement early?

Yes, you can end your lease agreement early.  For further information, please read your Terms and Conditions or call us on 1800880778

My rental product has broken down, what do I do?

If your rental product has broken down, call us on 1800880778 and we will repair or replace it for FREE within 48 hours of speaking to you.

What happens when the goods have a fault, will you fix it or take it away?

Depending on whether it is a quick fix or not, we may have to take it away, but we will leave you with another item right then and there so you won't have to be without it!  

How much will delivery cost?

Delivery costs vary and are calculated based on a number of factors including distance to store and accessibility to your premises.

Can I pick up my rental item?

Mr Rental prefers to deliver and install all items in your home, but if necessary, you can organise something to suit your needs with your Mr Rental store.

What should I do if I need my order by a certain date?

If you need your order by a certain date, just call us on 1800880778 and we can organise something to suit your needs!

Can I track my order?

We will phone you to organise a suitable time for delivery and installation.  Our Customer Service team will know the drivers schedule so you can call them to track the delivery. 

Who delivers my order?  How are orders delivered?

Your products will be delivered to your home by our friendly Mr Rental Mobile Representatives in the Mr Rental van or truck. 

Do you deliver on weekends or evenings?

Our standard delivery days are Mon - Fri 9 -5pm, excluding public holidays.  In some cases, it may be possible to deliver on a weekend or evening.  Contact us on 1800880778 to discuss the options and we will find a time that suits you.

Do you deliver to a business/rural address?

We certainly do!  We have no problems delivering to your business.  If you are rural we can deliver there too, just talk to your local Mr Rental store about your location to check that delivery is available. 

How do I get my item back to you at the end of the lease?

When you have finished with an item, our friendly Mr Rental Mobile Representatives will pick it up at a time that suits you within our delivery hours.  

How do I make payments?

At Mr Rental, you have several payment choices.  Call us on 1800880778 to discuss what options are best for you. 

What if my circumstances change and I don't need the item anymore? 

If your circumstances change, call us on 1800880778 we will review your situation and see what options may be available.  

Does the price shown include GST?

Yes, the prices shown include GST.

How do I find and/or change my account details?

Simply call us on 1800880778 and let the team know of any changes.

Are my personal details kept private?

Yes.  We won't give your personal details to any company for promotional purposes or publish your personal details, and would never do so without your prior consent.  

If I have a customer service question or problem, who do I contact?

If you have any questions or issues, just email us at info@mrrental.com.au

If I have a question in relation to my account, who do I contact?

Simply call us on 1800880778   Our team will look after any queries you may have. 

Help!  It's not working for me on the website - who do I contact?

Call us on  1800880778 our friendly team can organise everything over the phone.  

Where are your offices located?

Mr Rental has offices in many states in Australia.  Call us on 1800880778  to locate your nearest store. 

I have feedback, how do I tell Mr Rental?

We love to hear from our customers and like to recognise team members for their service. If you have a problem please talk to us first on 1800880778 before taking to social media to vent your frustration.  You will find us happy and helpful, and we will work to straighten out any misunderstandings.

If you have feedback on your experience with one of the Mr Rental stores, please use our Contact Us form or give your local Mr Rental store a call on 1800880778   Alternatively you can also contact our National Support Office:  Address PO Box 5011 Mermaid Waters QLD 4218.